Q: I live nearby so can i visit you to take a closer look at your coops?

A: All our coops are stored in flat packed boxes in our storage units , and we don't have display models available for viewing, unfortunately.

We did think of offering a 'show room' but because the majority of our customers are too far away to benefit from a visit it doesn't really make financial sense.

We instead have tried our best to make sure we give you great description and clear pictures of the coops - and we also back your purchase up with a 28 day guarantee should it not turn out to what you were expecting.

Q: I am based outside England & Wales. Can I still purchase ?

A: Yes, we do deliver to Scotland and Isle of Wight but an extra delivery charge will be added to your order during checkout.

Q: Can I collect my order?

A: We do not hold any stock at our office. All orders are dispatched from our storage facilities and therefore we cannot accomodate pick up from our offices or at our warehouse.

Q: How long do you typically take to reply to an email?

We aim to deal with all e-mails on a 4 hr turnaround Monday to Friday. If you do not receive a reply due to email problem either side please call us or send us an email and leave your number to call you stating that you have not received a reply despite several email. Some Anti-virus software or active spam filters can cause problem, so please be aware of this.

Q: Is it possible to deliver it on Saturday.

A: It is possible to arrange a Saturday delivery for you but our couriers
charge us extra for this service, which we would have to pass on to you. Contact us if you want us to arrange a special Saturday delivery.