Q: I live nearby so can i visit you to take a closer look at your coops?

A: All our coops are stored in flat packed boxes in our storage units , and we don't have display models available for viewing, unfortunately.

We did think of offering a 'show room' but because the majority of our customers are too far away to benefit from a visit it doesn't really make financial sense.

We instead have tried our best to make sure we give you great description and clear pictures of the coops - and we also back your purchase up with a 28 day guarantee should it not turn out to what you were expecting.

Q: I am based outside England & Wales. Can I still purchase ?

A: Yes, we do deliver to Scotland and Ireland but an extra delivery charge will be added to your order during checkout. If you live elsewhere and would like us to deliver , please contact us beforehand.

Q: When can I expect delivery of my item?

A: All items are usually delivered within 2-3 days. For example: If you place your order on a Tuesday evening, the order typically will be collected from our warehouses on Wednesday morning and you can expect it to be delivery to you on the Thursday or Friday.

Q: Can I collect my order?

A: We do not hold any stock at our office. All orders are dispatched from our storage facilities and therefore we cannot accomodate pick up from our offices or at our warehouse.

Q: How long do you typically take to reply to an email?

We aim to deal with all e-mails on a 4 hr turnaround Monday to Friday. If you do not receive an reply due to email problem either side please call us or send us an email and leave your number to call you stating that you have not received a reply despite several email. Some Anti-virus software or active spam filters can cause problem, so please be aware of this.

Q: I'm not going to be there when you deliver my coop? What is going to happen?

A: You don't have to worry. If for some reason they come and you aren't around when the courier arrives with your coop , what will most likely happen is they will leave a card with the number of their local depot. Just give them a call , and they will redeliver free of charge but at a more convenient time for you.

Q: Is it possible to deliver it on saturday.

A: It is possible to arrange a Saturday delivery for you but our couriers
charge us extra for this service, which we would have to pass on to you. Contact us if you want us to arrange a special Saturday delivery.