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I want to return a product

You have the right to return an order or part of an order any time up to 14 calendar days after the day on which you receive the goods.

As long as the item is returned to us unused we will issue you a full refund. You will need to get the product back to us though, in a saleable condition and at your own expense.

Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order usually within 7 to 14 days after we recieve the returned item.

If you wish to return a product simply contact us via email and let us know that you would like to return your order and we'll send you the necessary return address details.

Here's some additional things you need to know:

*If you've used the product

We're happy for you to unpack the item and inspect it properly, however, if you've used it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item.

To get the full legal lowdown on returns then take a look at our website terms in particular Section 6 and 7.

 

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    If you have any questions that you couldn't find the answer to we'll be happy to help. Just email us at:

    We're online from 9 am until 6 pm Monday to Friday and most emails are answered within a few hours.

    If you have any questions that you couldn't find the answer to we'll be happy to help. Just email us at:

    We're online from 9 am until 6 pm Monday to Friday and most emails are answered within a few hours.

     

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    ChickenCoopsDirect.com is owned and operated by Thirty Four Store Ltd Company Registration No. 07229708. Registered in England - Vat No 141093934

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