We’ve had a totally trouble-free and stress-free experience buying from ChickenCoopsDirect. Firstly the website was excellent with detailed information and superb photos. Having placed an order for a coop that the website stated was not in stock but would be the following month, the communication prior to delivery was excellent; initially checking that we had understood that the coop wasn’t instantly available and checking that we were happy to wait, then reassurance that delivery would happen around the date stated on the web site, followed by very informative emails checking that the proposed delivery date was convenient, with prompt responses to my emails.
Delivery was on the day expected, at lunch time, with helpful delivery staff.
The coop was well packaged, each piece clearly identified on a plan and packets of screws clearly labelled.
Having seen detailed close-up photos of the coop (inside and out) on the website, the diagram instruction sheet proved to be adequate and building the coop was straightforward and took only about 30 mins – however without the excellent website photos the instructions may not be clear enough on their own.
We are thrilled with the coop and can’t wait for our girls to arrive. We’d allowed a couple of weeks before we are due to collect our chickens just in case of late delivery, missing pieces or any problems – however there were none whatsoever!
I’d recommend your company and excellent service to everyone.
Wonderful! Thank you.
Nicki Guerin – Blackpool, LANCASHIRERating :