I want to return a product
You have the right to return an order or part of an order any time up to 14 calendar days after the day on which you receive the goods.
As long as the item is returned to us unused we will issue you a full refund. You will need to get the product back to us though, in the same condition you received it and at your own expense.
You can return the items yourself to our storage facilities in Dorset or send them back via courier. If you are returning them yourself please contact us beforehand so we can arrange for someone to recieve the items.
*If you return the item via a courier:
Please note that you are responsible for the items you wish to return. We cannot be held responsible for any damage that may occur during transit or for the loss or non-delivery of any items returned by the courier you choose.
We recommend that you use a recorded delivery service and that the items you are returning are insured against loss or damage.
*If you've used the product
We're happy for you to unpack the item and inspect it properly, however, if you've used it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item.
Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order usually within 7 days after we receive the returned items.
If you wish to return a product simply contact us via email and let us know that you would like to return your order and we'll send you the necessary return address details.
If the box has been opened please make sure that you carefully re-tape it using clear tape where possible.
We'd also appreciate it if you take care of the box the item came with and refrain from writing on it.
To get the full legal lowdown on returns then take a look at our website terms in particular Section 6 and 7.