Delivery & Returns Information

There are two delivery options available at checkout.

Standard Delivery (Free): Orders are usually delivered within 3 to 5 working days.
Express Delivery (£8.95): Orders are usually delivered within 1 to 2 working days.

* Deliveries are typically made Monday to Friday between 8.00am - 6.30pm.
* All Express Delivery orders placed after 12 pm Monday to Friday will be dispatched the next working day.
* Working days are Monday to Friday (and don't include public holidays or weekends)
* You do not need to be in to accept delivery. The courier driver can leave your order in a safe location or as you instructed.

Where can we deliver to?

Orders can be delivered anywhere in mainland England, Wales and most areas in the Scottish. If you live outside these areas we, unfortunately, cannot deliver our products to you. This includes the Channel Islands and Northern Ireland (IM , GY, JE, BT)

Like most online companies we rely on (3rd party) courier companies to deliver all our orders around the country. As much as we would love to get our products in the hands of as many people as possible the cost of getting our coops to anyone who lives outside mainland England and Wales is prohibitive - sometimes more than the actual cost of the product! If you do live outside these regions you are welcome to arrange collection from us using a courier company of your choice.

 

Delivery to Scottish Postcodes

We can deliver to most areas in Scotland. The express delivery option may not be available though for some addresses in the far north.

Unfortunately, we are unable to deliver to the following Scottish post codes due to the size of our products and the very high costs levied by the courier companies we use.

HS , ZE , IV40 - IV56, PA20 -80, PH41 - 44, KW15 -17

You are welcome to arrange your own courier to collect from us, however. Here is a list of couriers that may help.

 

Delivery to the Isle of Wight

The courier company that we use can deliver to the Isle of Wight. However, there is a delivery surcharge of £15.95 per order. 


Delivery Questions

Damaged, Faulty or Missing Items

*This is an estimate based on the majority of orders sent, however we cannot absolutely guarantee it.