Unfortunately, from time to time an order can arrive damaged.

We know how frustrating this can be - we order things online too, and we’ve all opened a box only to find something inside has been broken. Please don’t panic — we’ll sort this out.

The quickest and easiest way for us to help is to email us with a few clear photos of the damaged part.

Sending a few photos helps us identify the correct part straight away and understand how the damage occurred, so we can send out the right replacement as quickly as possible and get you back to your build.

Once we’ve received your email and images, we’ll confirm the next steps and let you know when your replacement part will be dispatched.

If everything is agreed before 11 am , we’ll aim to dispatch the replacement the same afternoon so it reaches you on the next working day.

Damage during delivery is rare, but it can happen. When it does, we take it seriously and act quickly to put things right. Please bear with us — your satisfaction genuinely matters to us.

What customers say

“In my opinion, you only really find out how good a company’s customer service is when things go wrong. It’s how those mistakes are rectified that makes a company truly great. Based on our experience, we would definitely recommend them.”
Rob W., Staffordshire

“I was really impressed with how quickly the issue was dealt with and the speed of the replacement. I really appreciated the contact and updates along the way.”
Jo W., Nottingham