Take a look at our most commonly asked questions below. Simply 'click' on any of the blue questions and the answer will be reveal below it. If you cannot find the answer to you question from the list then use the enquiry form below to contact us and we'll be happy to help!

If you wish to pay via Paypal , use your Maestro or Solo card or just want an alternative then please visit this page

• Do you deliver to America, Europe or Australia ?

  As much as we would like too, currently we do not deliver to Europe, America, or Australia.... sorry!

• Where in the UK do you deliver?

  We deliver to England, Wales and the lowlands of Scotland. We can also deliver to the Isle of Wight but there will be an extra charge.
  
  We are unable to deliver to the northern parts of Scotland, the Scottish Islands (including the Hebrides, Orkney Islands, Shetland Islands), the Channel Islands, the Isle of Man, Ireland or N. Ireland.
  
  Scotish postcodes begining with: AB , HS , IV , KW, PA fall into the regions where we can't offer delivery - Sorry! If you are in doubt please contact us before you place your order.

• How long does delivery take?

  On average it takes 2 to 3 working days for our range of wooden chicken to be delivered.
  
  Please note: This does not apply to pre-orders of course. The anticipated delivery date will be shown on the website for the relevant coop if it is a pre-order. Confirmation of the expected delivery date will be advised nearer the time.
  
  Our Eco range of coops take longer than 2 to 3 working days as they are made to order. Please check the individual products page for more detail.
  

• Can a specific day be requested for delivery?

  Got a special date in mind that you would like your coop delivered? Not a problem ... delivery can be made on a specific day, and we do it all the time. Simply email us after you order to bring it to our attention.
  
  Please note: If you require your coop to be delivered on a Saturday or before 1pm during the week there will be extra delivery charges involved. Saturday delivery charges are and £39.95 and a guaranteed next day AM delivery would cost an extra £15.95.

• What happens if I'm not at home to take delivery?

  If nobody is available to accept delivery and you have not instructed us to leave your coop in a special location the driver should leave an 'attempted to deliver card' with details of the local depot for you to contact to re-arrange delivery to the same address on a different working day. If you do not contact them immediately they will automatically try to redeliver the following day.
  
  
  Please note: Each redelivery attempt costs us in the region of £15!
  
  This is one of the reasons we will hold onto your order until we can get instructions about a safe and secure location where the driver can leave your coop.

• Can we collect / Can we come and see your coops?

  At present we do not have a showroom or keep coops at our office, they are kept in flat packed boxes at our warehouse, so it is not possible to view or collect direct from us. (In any case, most coops are too large to fit comfortably into a car.)

• Can i order over the phone

  We cannot accept payments over the phone. If you are having trouble paying online there are alternatives, like paying by paypal or direct transfer. If anything, email us with your questions and we'll sort something out.

If you have an email adress from: freeserve.co.uk or fsnet or orange please leave a number we can contact you on as often our email responses to these addresses will bounce (not go through).