Our
5 Most Common Questions Answered.
- I want to order a coop but I don't
think I will be at home to receive my delivery. Can you
help?
If you’re out when our couriers try
to deliver your coop they’ll leave a ‘We’re
holding a delivery for you’ card at the delivery address.
This card gives you a telephone number of their local delivery
office. Just give them a quick call along with any reference
numbers on the card and they will arrange to redeliver the
coop at a time that is convenient to you and at no extra
cost.
- If I order today when will I get
my coop?
If you order before 12pm Mon to Thursday
we will dispatch your coop that same day on a next day delivery
- so you would get it the following day before 4pm. If an
order is placed on a Friday you could expect it to arrive
on Monday and if the order is placed over the weekend -
Tuesday would be the day that you could expect it.
- Can you deliver to another address
other than the one on my card?
We can but it does put us at a bit of a
risk. Basically, we are covered by a payment guarantee policy
which helps protect us from chargebacks and fraudulent purchases.
But if we deliver to an address that doesn't correspond
with that of the one you use during checkout , we no longer
have any cover. The best thing is to contact us first.
- How much space must I give my chickens?
I keep getting conflicting advice!
The debate about the amount of space your
hens will need or should have really comes down to personal
preference and how you feel. We have taken feedback from
customers (like you) as to what to recommend to people.
We work on between 2 and 3 square feet of space per bird.
(2 for medium and 3 for the large sized hens). We feel,based
on feedback, that recommending more birds and less space
wouldn't be fair. However, if you take the opinion of the
poultry club of the UK which has been around since 1877
they recommend just 1 square foot per bird.
We prefer to be guided by our customers
and what we feel is a fair amount of space for each bird.
You should be aware though there are suppliers of coops
out there that claim "This coop holds up to 8 birds!!!!"
- don't be mislead. Get the dimensions and do the calculations
yourself.
- Can you deliver to Ireland / Scotland
/ Isle of Wight / before 12 pm?
Yes we can. All of these options incur an
added cost. You can choose any of these options during the
checkout stage , but if you forgot to add shipping to Scotland/
Ireland /or any of the options available then take a look
at this page here:
Special
Delivery Charges. |
